If you’re an admin, you can avoid users getting this error by making sure all mobile users have access to the sales dashboard:: If you connect to a Microsoft Dynamics 365 on-premises organization, this error can occur if the certificate from the Microsoft Dynamics 365 website is not trusted by the device.
To avoid this scenario make sure to use a publicly trusted certificate.
Microsoft is aware of an issue where metadata may fail to download due to a timeout and plans to address this issue in a future update.
: This error will occur if one of the supported languages is not enabled in Microsoft Dynamics 365.
If you’re using a Windows 8 device, use the steps listed here to check if your domain account is connected to a Microsoft account.
If you’re using a Windows RT device, see the If you are using a Windows RT device and need to authenticate as a Microsoft account that is different than the one you use to log on to your device, you must create another account and switch to that account when using the app.
More information: Enable tracing for Dynamics 365 for tablets If this message appears when a user starts the mobile app, taps the Home button, or selects Dashboards from the menu, the user likely doesn’t have access to the expected dashboards.
This may happen if you sign into your Windows 8 device and your domain account is connected to a Microsoft account.
For example: you sign in to your device as @live.com) is not a member of the Microsoft Dynamics 365 organization, you will encounter this error.
Once you accept the invitation, you are able to configure the app successfully.
The app couldn’t navigate to https://dynamics.com/portal/response/Response.aspx? token=KFES-CK5C-NL8R-X1U0&expiration=635211904207200000&cs=Lkya6zs9Ee Ot JXjjt Rc6Ae Za5xqt94YAppfqr XFg Za5slinq2iaab Tmwf X0AR4HLGvz&cb=invite&cbcxt=invite&wlid=: If you connect to a Microsoft Dynamics 365 organization on an Android device, this error can occur if the certificate from the Microsoft Dynamics 365 website or the federated server, such as AD FS, is not trusted by the device.
For more information, see Your server is not available or does not support this application.: Verify that your Microsoft Dynamics 365 security role includes the Use Dynamics 365 for tablets privilege.